[object Object]

Help Centre

Purple screen with no picture on NOW TV Box

Purple screen with no picture on NOW TV Box

Is your playback window purple with no picture, but you can still hear your programme? Here are a few steps you can take to fix this:

Step 1: Turn off any screensavers

Screensavers can occasionally result in a purple screen, especially if they’re supplied by a third party. If you have one saved on your TV, start by turning it off.

Next, check your NOW TV Box settings and switch off the screensaver option if it’s on.

Step 2: Reconnect your cables

Your TV has in-built High-bandwidth Digital Content Protection (HDCP) – a bit of software that protects you from pirated content. If the NOW TV Box isn’t properly connected to your telly’s HDCP, it won’t show a picture – hence the purple screen.

Simply reset the connection by unplugging both your television and NOW TV Box from their wall sockets. Then pull out the HDMI cable from the 2 devices, and reconnect them.

Step 3: Check if the problem’s with your TV or the NOW TV Box

The best way to do this, if you have another television close by, is by connecting your NOW TV Box to it.

If the picture’s showing, the fault is with your other TV’s HDCP software. And if there’s still no picture, your NOW TV Box may be faulty. Check if you’re eligible for a replacement box.

Trying the above steps will often get your picture back. If it doesn’t, get in touch with us below.

Did you find this helpful?