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Help Centre

NOW TV Box error codes and messages

NOW TV Box error codes and messages

Getting an error message when using your NOW TV Box? We'd love to get you up and running as quickly as possible. See the table below for instructions on how to fix the problem.

Error messageWhat it meansHow can I fix it?
Sorry, there was an error. Please try your order again later.We couldn't process your order.Try again, and if it still doesn't work, head to My Account and then My Passes and buy a Pass there instead.
Sorry, there was an error. Please visit your account section on the website and verify your payment details.We couldn't find your payment details.Head to My Account and then Payment details to check, add or update your card details.
Sorry, there was an error adding this item to your watchlist. Please try again later.We couldn't update your watchlist.Try again. If the problem persists, come back in a day or two and re-try.
Sorry, there was an error removing this item from your watchlist. Please try again later.We couldn't update your watchlist.Try again. If the problem persists, come back in a day or two and re-try.
Sorry, there was an error. An error has occurred, please try again later.There could be a variety of reasons for this error.Please try again later, and if you still have no luck, select Contact Us below to get in touch.
Sorry, there was an error. Failed to load root data.The menu won't load.Check your internet connection. If there's no issue with your connection, try restarting your Box.
Sorry, there was an error. Please try again later.This is a Captcha error. The Captcha service may be down, or you may have made too many incorrect Captcha attempts.Request a new Captcha and try again. If the error reoccurs, try going online to do it instead, as your IP address could be locked.
The word you've entered doesn't match. Have another go or try other word. If you need help go to NOWTV.com.Your Captcha entry didn't match the image.Request a new Captcha and try again.
NOW TV. An error has occurred, please try again later.There's a temporary problem at our end.Try again. If the problem persists, try restarting your Box.
Your NOW TV request has timed out, please try again.Your internet connection may have been interrupted, or there may be a temporary problem at our end.Check your internet connection. If there's no issue with your connection, try restarting your Box.
Maximum devices limit. You've registered the maximum number of devices. Please go to www.NOWTV.com/account/devices to remove one of your devices, this will free a slot for this device.You’re trying to add a device, but you've already got 4 devices registered.Head to My Account and then Manage devices to remove a device and free up a device slot.
Unknown error, please try again later.There could be a variety of reasons for this error.Please try again later, and if you still have no luck, select Contact Us below to get in touch.
Maximum device activity. You've registered the maximum number of devices and used your one monthly permitted change. Next month, you'll be able to make another change.You’re trying to add a device, but you've already made your 1 allowed change this month.You’ll need to wait until the next calendar month before you can add another device. Find out more about the device limit rules
You don't have the correct Pass to watch this video. Purchase a Pass and try again.Your subscription has ended, or you don't have the Pass you need to watch this show or movie.Head to My Account and then My Passes to buy or restart your Pass.
Sign in Error. Expired OTT user token.Your login has expired.Sign out and sign back in again.
This programme is currently unavailable, please try again later.The show or movie you're trying to watch isn't available right now. Please try again later.
We have detected an issue with your account. Please call Customer Services to resolve.There could be a variety of reasons for this error.Select Contact Us below to get in touch.
Location not supported. Sorry, the region you're trying to watch NOW TV in isn't supported. NOW TV is only available within the UK.You can only watch NOW TV in the UK or the Republic of Ireland.Please ensure you are trying to watch in the UK if you are a UK customer, or in the Republic of Ireland if you are an Irish customer. NOW TV is not available in other countries.
VPN not supported. Sorry, we've detected you are using a VPN and do not permit viewing content via this service.You can't watch NOW TV via a VPN.Exit your VPN and try watching again.
Concurrency issue. You've reached the maximum number of simultaneous streams on your account. To watch NOW TV on this device, please stop playback on one of your other devices.You can only watch on 2 devices at the same time, and you're trying to watch on more than 2.Stop watching on the 3rd device, wait 10 minutes and you should then be able to continue watching on 2 devices at the same time.
NOW TV Parental Control PIN required. Please enter your four digit PIN.This show or movie is restricted by parental controls and the PIN entered is incorrect.Please check your PIN details and re-enter them correctly. Find out what to do if you've forgotten your PIN.
The PIN you've entered is incorrect. Please try again or visit www.NOWTV.com/help if you've forgotten your PIN.This show or movie is restricted by parental controls and the PIN entered was invalid.Please check your PIN details and re-enter them correctly. Find out what to do if you've forgotten your PIN.
Authorisation Error. Terms and Conditions have not been accepted. You haven't accepted the NOW TV terms and conditions.You'll need to finish setting up your account, ensuring you accept the terms and conditions for NOW TV.
NOW TV is currently unavailable. Please try again later.There's a temporary problem at our end.Try watching again later.
Error finding user details. Please try again or visit www.NOWTV.com/help.There's a temporary problem at our end that means we couldn't find your details. Please try again later.
Account is in an inconsistent state. Please contact the call centre or visit www.NOWTV.com/help.There could be a variety of reasons for this error.Select Contact Us below to get in touch.
The voucher code you have entered is invalid. Please enter a valid voucher code or visit www.NOWTV.com/help.The voucher code you entered is not valid. Re-enter your voucher code. If the problem persists, see Voucher code not working.
Sorry, there was a problem. Only one trial per payment card is allowed.You've already had a free trial of this Pass with this payment card.You'll need to buy a Pass instead. Head to My Account and then My Passes to buy or restart your Pass.
Sorry, we did not recognise your login details. Try again with correct credentialsYour email address and/or password is incorrect.If you don’t have an account, go to NOWTV.com/ie to set one up. If you do – please re-check your details and try again. Find out what to do if you've forgotten your login details.
Update available. Continuing to use the application may result in issues. Please restart app to get the latest update.We've updated the NOW TV app.Restart your app to update it and make sure you're enjoying all the latest features.
Error code 0003You can't select apps on your NOW TV Box.Your Box will only work in the Republic of Ireland. If you're in the UK, reset your Box, and try again.

 

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