Help Centre

Error message 10020 on PS4 or Xbox

If you see the messages below when trying to sign in to NOW TV on your PlayStation or Xbox, then your account hasn’t been fully set up yet.


Account not set up properly - PS4

Xbox One

Account not set up properly - Xbox One

To finish setting up your account, go to on a PC or Mac and follow these steps to start a free trial or buy a Sky Sports Pass.

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