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Help Centre

How do I cancel my Passes?

How do I cancel my Passes?

We don’t want to see you leave, but if you have to go we’ve made it easy to cancel your Passes and come back to us whenever you want.

Help tip The cancel option isn't available in the NOW TV app. You'll need to do this on our website in My Account.

I want to cancel a Sky Cinema, Entertainment or Sky Sports Month Pass

Step 1:

Select My Account and then My Passes. If you see the sign in page, enter your email address and password.

Select 'My Passes'


Step 2:

Select Cancel next to the Pass you don't want any more and follow the onscreen steps.

Select 'Cancel' to cancel your Pass

Step 3:

Once your Pass is cancelled you’ll see the confirmation message below, and get a confirmation email within 3 hours.

You’ll be able to keep watching until the date your next payment was due.

Confirmation of cancellation

I want to cancel a Sky Sports Day or Week Pass

You can only cancel Sports Day and Week Passes that have been bought in the last 14 days and not activated.

To cancel a Sports Day or Week Pass, you’ll need to chat to one of our advisors. Just select the Get in touch button on this page.


I can't see the Pass I want to cancel on my account

This is most likely because you have more than one NOW TV account. You’ll need to sign in to each account to cancel any Passes you no longer want to use.

Find out more about how to check what accounts you hold

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