Help Centre

How do I cancel my Passes?

We don’t want to see you leave, but if you have to go we’ve made it easy to cancel your Passes and come back to us whenever you want.

 

NOW TV Pass

 

Want to cancel a Month Pass?

Head to My Passes, hit Cancel next to the Pass you don’t want any more, then follow the onscreen steps.

 

Once your Pass is cancelled you’ll see a confirmation message, and get a confirmation email within 3 hours. You’ll be able to keep watching until the date your next payment was due. 

FAQs

No – you can only cancel here on our website in My Account. The cancel option isn't available in the NOW TV app.

You can only cancel Sports Day and Week Passes that have been bought in the last 14 days and not activated.

To cancel a Sports Day or Week Pass, you’ll need to chat to one of our advisors. Just select the Get in touch button on this page.

If you have other Passes on your account you’ll need to cancel each of them individually.

This is most likely because you have more than one NOW TV account. You’ll need to sign in to each account to cancel any Passes you no longer want to use.

Find out more about how to check what accounts you hold

If you've got a voucher, or you're on an offer, that lasts more than a month, and you don't want your Pass to continue at the end of that period, you just need to make sure your voucher or offer has less than 30 days to run before you cancel

You can cancel anytime within the last 30 days and you'll still be able to watch until your expiry date. But if you cancel more than 30 days in advance, you'll only be able to watch until the end of that billing period.

For example:

  • You have a 3-month Entertainment Pass and you start it on 10 January. It expires on 9 April, so if you don't cancel you'll be charged the regular monthly price on 10 April.
  • If you cancel your Entertainment Pass on 15 January, you'll only be able to watch until 9 February.
  • But if you wait and cancel on 15 March, you'll be able to watch until 9 April.

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