Error code 0309 in Sky Store
If you try to sign in to Sky Store using your NOW TV details, you may see the error code 0309.
This is because you need a Sky iD to use Sky Store.
If you're a Sky customer:
You'll already have a Sky iD, and you can log in to Sky Store with these details.
If you're a NOW TV customer only:
- New to Sky Store? You'll need to create a Sky iD before you can use it. Just head online to set up your free account.
- Logged in to Sky Store before through your NOW TV Box? Your Box should remember your details, so you should be able to carry on shopping as usual. If you've switched your Box off or reset it, you might see a message like this:
If you get this, you'll need to create a Sky iD before you can log in. Head over to skystore.com/roku to create a Sky iD.
Once you’ve done this, you’ll be able to rent the latest blockbusters and timeless classic movies from Sky Store.
About Sky Store
Sky Store is a subscription-free service that lets you buy and keep, or rent, movies. You can also buy box sets.
Sky Store is available on a PC or Mac, NOW TV Box, Roku and connected Sky+ HD boxes.
If you choose to rent a movie, you have 30 days to start watching it. Once you start, it's yours to play and pause for 48 hours on up to 4 devices. Find out more about Sky Store