Help Centre

Why can't I sign in?

Make sure you’re entering your registered email address and password. Remember that passwords are case sensitive.

You can check your email address and password by following the steps below.

Forgotten which email address you used to sign up to NOW TV?

Your registered email address is the one to which we send account updates and info on the latest movies, shows and sports.

If you’re not sure, select the Get in touch button on this page and get in touch by Live Chat, and we’ll find out for you.

We'll just need to ask you a few questions to verify your identity before we can confirm the email address for your account.

Step 1:

Go to My Account at the top right of your screen, and select Sign In.

Step 2:

Select Forgotten password.

screen with forgotten password link

Step 3:

Enter your registered email address and select Send email.


Step 4:

Look out for an email from us with a link to reset your password. Your link will be live for 3 hours.

Did you find this helpful?