Broadband and phone network planned works across East London 17th April 00:00 - 03:00

NOW Powered by Sky

Switching to NOW Broadband or moving home

Installation and setup

We can only test your line and fix problems with your broadband connection if you're at home when you get in touch.

Are you at home?

My broadband or calls aren't working as expected

Managing my payments

Making a payment

Before you cancel, call us on the number below to see what packages are available if you decide to keep your NOW Broadband Membership. If you’re sure about cancelling, you’ll only need to get in touch if you’re switching to a cable provider like Virgin Media, or to full-fibre broadband.

It’s not too late to change your mind

Cancelling my service

If you’re a NOW Broadband customer, select ‘Sign in’ below to view the phone number.

Can't see the number to call?

Renewing my contract

NOW Broadband & Calls

Cancel or renew membership

Problems watching NOW

I can't sign in

Add or change devices

Query about my bill or payment date

Payment card expired or declined

Change my account details

Our advisors won't be able to do this for you – you'll need to do it yourself online.

Need to set or reset a PIN?

Query about viewing PIN or Payment PIN

Sorry - you can't apply vouchers to your account at the moment.

Paying for your membership through a 3rd party (e.g. Amazon)?

Vouchers and offers

With a mobile membership, you can watch 5 Sky Sports channels on your smartphone: Premier League, Action, Mix, Racing & News.

Looking for info on NOW Sports Mobile Membership?

Membership options & prices

Request a refund

Feedback & complaints

Get in touch

The Legal Bit

Privacy & Cookies

Privacy Options

Terms & Conditions

Accessibility

How to Contact Us

Complaints

Community

Go to Ireland site

Go to UK site

Facebook

Twitter

YouTube

View all

Sign in

My TV

Help Centre

Help

Manage account

Sign out

My Account

Switching to NOW Broadband or moving home

Get broadband

Find help faster

Call us