Broadband and phone network planned works in East Midlands and Aberdeenshire on 28th February 00:00 - 06:00

Switching to NOW Broadband or moving home

Installation and setup

We can only test your line and fix problems with your broadband connection if you're at home when you get in touch.

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My broadband or calls aren't working as expected

Managing my payments

Making a payment

Before you cancel, call us on the number below to see what packages are available if you decide to keep your NOW Broadband Membership. If you’re sure about cancelling, you’ll only need to get in touch if you’re switching to a cable provider like Virgin Media, or to full-fibre broadband.

It’s not too late to change your mind

Cancelling my service

If you’re a NOW Broadband customer, select ‘Sign in’ below to view the phone number.

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Renewing my contract

NOW Broadband & Calls

Changing my account details

Cancelling or renewing NOW Membership

Cancelling NOW Broadband & Calls

I've forgotten my login details or password

I have a query about my bill or payment date

Payment card expired or declined

Our advisors won't be able to do this for you – you'll need to do it yourself online.

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I have a query about my Parental PIN or Payment PIN

Anything to do with your NOW account, plus NOW Box & Smart Stick orders

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You’ll need to be at home for us to test your line and fix the problem.

Getting in touch about your broadband connection, or need to carry out technical checks?

Issues with NOW Broadband or Calls

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None of the above, or got general feedback about NOW? Give us a shout.

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