How to ensure your Windows 8 or 10 device isn't counted twice


If you notice that your Windows 10 (or Windows 8) device is listed twice in My Devices, this is because there are 2 ways you can watch NOW TV on your device:

  1. Through the NOW TV app from the Windows Store.
  2. Through your internet browser (or using the NOW TV Player if you're on Firefox v52 or later).

Each of these counts as a separate device. So if you watch NOW TV using both methods, 2 of your available 4 devices will be used up.

How do I make sure my device is only counted once?

We recommend just using the NOW TV app to avoid using up 2 device slots.

NOW TV app on Windows 10

If your device is already listed twice, you can remove the device corresponding to your internet browser to free up a device slot. Look at the ‘last used’ date in My Devices to help you tell which is which.

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