Telecare or Care alarms with a NOW TV phone line
What are Telecare and Care alarms?Telecare alarms or Care alarms are devices that are connected via a working telephone line to a monitoring centre and used by the elderly or vulnerable to raise an alarm in an emergency. These include panic buttons, pendants or wall-based communications consoles.
We’ve worked with a number of major alarm providers to test the most common alarm units on our network. The following alarms are compatible with a working NOW TV phone line:
Which alarms are compatible with my NOW TV phone line?
- Tunstall – Lifeline Connect+, Lifeline 400, Lifeline 4000+ and Lifeline Vi/Vi+
- Tynetec – Sayphone2 and Reach
- Chubb – CareUnity and Intellilink
Incorrect setup is the most common cause of issues with Telecare alarms.
How do I make sure my alarm is set up correctly?
First, make sure your alarm is connected properly according to the instructions in the user guide.
Next, make sure your alarm is connected to your phone line via a microfilter.
A microfilter is a small white box that connects to your phone socket. Two microfilters are supplied with your NOW TV Hub. These stop interference between your broadband and other devices that use your phone line.
Related article How do I set up my microfilters?