T6038 Microsoft Silverlight error
There could be a few reasons why you’re getting this error. The first thing to do is enable protected content playback.
If this doesn’t work, and you're a Windows user on IE or Firefox v51 or earlier, please uninstall and reinstall Microsoft Silverlight.
If you've upgraded to Firefox v52 or later, you won't be able to reinstall Silverlight because it's not supported. Instead, you can either switch to IE, or watch with the NOW TV Player.
If you're a Mac user, you won't be able to reinstall Silverlight because it's now been withdrawn. Instead, you can watch with the NOW TV Player.
Private BrowsingWe recommend that you don’t watch NOW TV using private browsing modes on your internet browser. Depending on which internet browser you use, the term may differ. Please see the table below to know which applies to you, and turn off the relevant Private Browsing mode.
Got Avast antivirus software?
If you have Avast antivirus software installed, try the steps below.
- Open Avast and go to Settings.
- Under General, select Exclusions.
- Select the URL tab.
- Enter *.nowtv.com/* (including the stars) and select OK.