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Problems with the NOW TV app on your LG TV

Problems with the NOW TV app on your LG TV

Having problems using the NOW TV app on your LG smart TV? Here are a few common issues and what you can do to fix them.

At times, your LG TV may take a while to start up and load the NOW TV app, while reconnecting to the network. Give it a few more minutes to finish loading.

If that doesn’t work, other factors may be causing the delay. Our slow loading and buffering help article has further steps you can take. 

If the NOW TV app isn’t appearing on your home screen, within the Premium section, you’ll need to perform an Initialisation of Premium (thankfully, not as complicated as it sounds).

Just go to your settings to prompt ‘Initialisation’ for all your apps. This clears the decks, so to speak, fixing any corrupt files and ensuring you have the full set of apps on your TV.

To do this:

  • Press the Home / Smart button on your remote control
  • Go to Settings and scroll down to Support
  • Select Initialisation of Premium and press OK when prompted.


If your settings don’t match the ones above, try these steps instead:

  • Press the Home / Smart button on your remote control
  • Go to Premium and choose Option (or press GREEN if using a standard remote control)
  • Select Initialisation of Premium and press OK when prompted.


After completing these steps, the NOW TV app should appear within the Premium section of your apps home screen.
 

It may seem a little odd to see the wrong time displayed when watching an exciting live sporting event, movie or TV show. When this happens, the time settings on your LG device need to be adjusted. There are 2 ways to fix this:

Do you have an aerial?

Simply connect your aerial to the back of your LG TV and your time settings will reset automatically.

Don’t have an aerial?

You’ll have to manually update your time settings:

  1. Go to Settings and select Time.
  2. On the clock that appears, set the correct time.
Once this is done, the correct time will be displayed when you launch the NOW TV app.

If you’re watching a thrilling NOW TV action movie, live sports or other show where objects are moving at breakneck speed, you may notice the objects being duplicated – affecting your picture quality.

This may occur with the latest LG models, due to TruMotion technology. Usually, it reduces blur and makes images crisper. We recommend turning it off when watching NOW TV, as it can occasionally result in duplicated objects.

To turn TruMotion off:

  1. Go to Settings and select Picture.
  2. View your Picture Options.
  3. Finally, turn TruMotion OFF.

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