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Help Centre

Error codes and messages on NOW TV Box or Smart Stick

Error codes and messages on NOW TV Box or Smart Stick

Seeing an error message when using your NOW TV Box or Smart Stick? Check the table below for instructions on how to fix it.

Getting an error when you first try to sign in?

If you see the message, 'Sorry, something went wrong. We’re working on it' (OVP_00026) when you try to sign in to your Box or Smart Stick for the first time, this is most likely because your account hasn't been fully set up. Head here to finish setting up your account, then try signing in again.

NOW TV Box and Smart Stick error codes and how to fix them

Error codeWhat it meansHow to resolve
0003You can't select apps on your NOW TV Box or Smart Stick.Your device will only work in the UK. If you're in the UK, reset your device, and try again.
011Problem connecting to wireless networkSee the help article Error code 011 on NOW TV Box or Smart Stick
014Problem connecting to wireless networkSee the help article Error code 014 on NOW TV Box or Smart Stick
98Unable to play contentTo solve the issue, just re-select the show and play it again.
1011 You may see this when trying to sign in with account details that do not exist.If you don’t have an account, go to NOWTV.com to set one up. If you do – please re-check the details and try again.
2001 Your sign in details are incorrect. Please try again. Retry signing in. Check your details and remember the password is case sensitive.
2004 Your session has timed out. Restart the NOW TV app by pressing the back button until you reach the home screen, then relaunch the app.
2005 Your sign in details are incorrect. Please try again. Retry signing in. Check your details and remember the password is case sensitive.
4008There's an issue with your paymentGo to NOWTV.com/account on a PC or Mac, and make sure your payment details are updated correctly.
4010The voucher code you entered is not valid. Re-enter your voucher code. If problem persists see the Help article: Voucher code not recognised
4024The card on your account has expiredGo to My Account and Payment details and update your card details
6002 You've registered the maximum number of devices. Go to My Account and Manage devices to remove a device and then retry watching a movie or sport on your NOW TV device to register it.
6003 You’ve registered the maximum number of devices and used your monthly permitted change. You can't make any changes this month. You must continue with your existing devices until the following month.
Find out more about how many devices you can have
6006 You are connecting to NOW TV in a region that is not supported You can only use your NOW TV device within the EU, or you will receive this message.
10011 You have entered an incorrect PIN Please check your PIN details and re-enter them correctly.
10020 This means you have not completed the full registration process, or your payment card has expired. Go to NOWTV.com and play a movie or sport to continue registration.
10021 You have exceeded the amount of concurrent streams and are trying to watch on a third device simultaneously. You can only play on 2 devices at the same time. Choose which devices you want to use and end the third.
Find out more about this error
10023 Unable to connect to stream. Please wait a few minutes and try again.
10024 Your Sky Movies Pass subscription or Sky Sports Day Pass has expired. To continue, you must ensure your payment details are correct. For sports customers, buy a new Sky Sports Day Pass
10025 Your Sky Movies Pass subscription has expired. You won't be able to continue watching movies until your monthly payment has gone through. If the problem persists, please contact us.

 

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