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Error message 10020 on your PlayStation or Xbox

If you see the messages below when trying to sign in to NOW TV on your PlayStation or Xbox, then your account hasn’t been fully set up yet.
 

PS3


Account not set up properly - PS3

 

PS4


Account not set up properly - PS4

 

Xbox 360

 

Account not set up properly - Xbox 360

 

Xbox One


Account not set up properly - Xbox One
 

How do I finish setting up my account?

Just go to NOWTV.com on a PC or Mac and follow these steps to start a free trial or buy a Sky Sports Pass.
 

You can't reinstall the NOW TV app on Xbox 360 or PS3

Please note that you can no longer download the NOW TV app on Xbox 360 or PS3. So if you've already got NOW TV on your Xbox 360 or PS3, you can continue to watch it, but you won't be able to download it if you're a new customer or if you should delete it.

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