Error message 10020 on your PlayStation or Xbox

<p>If you see the messages below when trying to sign in to NOW TV on your PlayStation or Xbox, then your account hasn’t been fully set up yet.<br> </p>

<h2>PS3</h2>
<br><img alt="Account not set up properly - PS3" src="https://nowtv--c.um4.content.force.com/servlet/servlet.ImageServer?id=01524000001R74I&amp;oid=00DG0000000BmYO&amp;lastMod=1571910783000"></img>
<h3> </h3>

<h2>PS4</h2>

<p><br><img alt="Account not set up properly - PS4" src="https://nowtv--c.um4.content.force.com/servlet/servlet.ImageServer?id=01524000001R74S&amp;oid=00DG0000000BmYO&amp;lastMod=1571917545000"></img></p>

<h3> </h3>

<h2>Xbox 360</h2>
 

<p><img alt="Account not set up properly - Xbox 360" src="https://nowtv--c.um4.content.force.com/servlet/servlet.ImageServer?id=01524000001R756&amp;oid=00DG0000000BmYO&amp;lastMod=1571910930000"></img></p>

<h3> </h3>

<h2>Xbox One</h2>

<p><br><img alt="Account not set up properly - Xbox One" src="https://c.eu5.content.force.com/servlet/servlet.ImageServer?id=01524000001R75L&amp;oid=00DG0000000BmYO&amp;lastMod=1462983585000"></img><br> </p>

<h2>How do I finish setting up my account?</h2>

<p>Just go to NOWTV.com on a PC or Mac and <a href="/article/finish-signing-up" target="_self">follow these steps to start a free trial or buy a Sky Sports Pass</a>.<br> </p>

<div class="card card-inverse" style="background-color: #2D3F70;">
<div class="card-block">
<h5 class="card-title">You can&#39;t reinstall the NOW TV app on Xbox 360 or PS3</h5>

<p class="card-text" style="color: white;">Please note that <b>you can no longer download the NOW TV app on Xbox 360 or PS3</b>. So if you&#39;ve already got NOW TV on your Xbox 360 or PS3, you can continue to watch it, but you won&#39;t be able to download it if you&#39;re a new member or if you should delete it.</p>
</div>
</div>

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Technical issues

Error message 10020 on your PlayStation or Xbox

Error message 10020 on your PlayStation or Xbox

PS3

PS4

Xbox 360

Xbox One

How do I finish setting up my account?

You can't reinstall the NOW TV app on Xbox 360 or PS3

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NOW TV Community

NOW TV Community

How can we help?

Help Centre

Technical issues

Error message 10020 on your PlayStation or Xbox

Error message 10020 on your PlayStation or Xbox

PS3

PS4

Xbox 360

Xbox One

How do I finish setting up my account?

You can't reinstall the NOW TV app on Xbox 360 or PS3

Did you find this helpful?

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