Error message 10020 on your PlayStation or Xbox
If you see the messages below when trying to sign in to NOW TV on your PlayStation or Xbox, then your account hasn’t been fully set up yet.
PS4
Xbox 360
Xbox One
How do I finish setting up my account?
Just go to NOWTV.com on a PC or Mac and follow these steps to start a free trial or buy a Sky Sports Pass.
You can't reinstall the NOW TV app on Xbox 360
Please note that you can no longer download the NOW TV app on Xbox 360. So if you've already got NOW TV on your Xbox 360, you can continue to watch it, but you won't be able to download it if you're a new member or if you should delete it.