How can we help?

Error message 10020 on your PlayStation or Xbox

If you see the messages below when trying to sign in to NOW TV on your PS4, PS5, Xbox One or Xbox Series X/S, then your account hasn’t been fully set up yet.


Account not set up properly - PS4



Account not set up properly - Xbox One

How do I finish setting up my account?

Just go to on a PC or Mac and follow these steps to start a free trial or buy a Sky Sports Pass.

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