How can we help?

Broadband helpline - how much do calls cost?

NOW Broadband members can call our helpline 7 days a week to chat with one of our expert advisors about any broadband or phone issues. 

Got NOW Broadband? Head to Get in Touch to find out how to call the helpline.

Good to knowAll calls to our helpline made with your NOW Calls landline are free.

Want to speak to us about your TV service?

Our helpline advisors can only deal with NOW Broadband issues.

If you’ve got a question about your TV membership, check for the answer on our Help Centre and the NOW Community first.

Still need help? The quickest way to speak to a TV advisor is to get in touch by Live Chat.

If you're not calling from your NOW Calls landline, find out how much you'll pay below.

03 numbers

Calls cost the same as calls to 01 or 02 numbers, and are usually included in your calls package.

If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

08 numbers

Calls to chargeable 08 numbers cost 7p a minute, plus an access charge which varies depending on your calls provider.

Freephone numbers (0800 and 0808)

These are free from all landlines and mobile phones.

Find out more about call costs

Did you find this helpful?