Error code 0309 in Sky Store


If you sign in to Sky Store using your NOW TV username and password, you may see the error code 0309.

This is because you haven’t set up an account with Sky Store, and means you won’t be able to rent any of the latest DVD releases from Sky Store until your account is set up.

To set up an account, simply go to this Sky Store page on your PC or Mac and follow the steps below:

  1. Click Sign In
  2. Enter your NOW TV username and password.
  3. Follow the onscreen prompts which may ask for payment details, then accept the T&Cs.

Once you’ve done this, you’ll be able to rent the latest blockbusters and timeless classic movies from Sky Store.

About Sky Store

Sky Store is a subscription-free service that lets you buy and keep, or rent, movies. You can also buy box sets.

Sky Store is available on a PC or Mac, NOW TV Box, Roku, YouView and connected Sky+ HD boxes.

If you choose to rent a movie, you have 30 days to start watching it. Once you start, it's yours to play and pause for 48 hours on up to 4 devices. Find out more about Sky Store 

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