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Help Centre

How to ensure your Windows 8 or 10 device isn't counted twice

How to ensure your Windows 8 or 10 device isn't counted twice

If you notice that your Windows 10 (or Windows 8) device is listed twice in My Devices, this is because there's more than one way you can watch NOW TV on your device:

  1. Through the NOW TV app from the Windows Store.
  2. Through your internet browser, if you're using Internet Explorer.
  3. With the NOW TV Player.


Each of these counts as a separate device. So if you watch NOW TV using 2 methods, 2 of your available 4 devices will be used up.
 

How do I make sure my device is only counted once?

We recommend sticking to one way of watching to avoid using up 2 device slots.

If your device is already listed twice, you can remove the device corresponding to your internet browser to free up a device slot. Look at the ‘last used’ date in My Devices to help you tell which is which.

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