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Help Centre

T6038 Microsoft Silverlight error

T6038 Microsoft Silverlight error

There could be a few reasons why you’re getting this error. The first thing to do is enable protected content playback.

If this doesn’t work, and you're a Windows user on IE, please uninstall and reinstall Microsoft Silverlight. 

If you're a Windows user and you're using Firefox, Chrome or Microsoft Edge, you won't be able to reinstall Silverlight because it's not supported. Instead, you can either switch to IE, or watch with the NOW TV Player.

Private Browsing

We recommend that you don’t watch NOW TV using private browsing modes on your internet browser. In Internet Explorer, turn off InPrivate Browsing (or in Firefox, turn off 'Private Browsing').

Got Avast antivirus software?

If you have Avast antivirus software installed, try the steps below.

  1. Open Avast and go to Settings.
  2. Under General, select Exclusions.
  3. Select the URL tab.
  4. Enter *.nowtv.com/* (including the stars) and select OK.


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