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Help Centre

Before you get started...

Before you get started...

Thanks for selecting our Smart Box to take your TV viewing to the next level.

Now that your box is home, let’s start by making sure you have everything you’ll need.

Step 1: Got everything you need?

You should have the following included with your box:

  • NOW TV Smart Box
  • Remote control
  • 2 x AAA batteries
  • HDMI cable
  • Power adapter with mains plug

If any of the parts are missing, get in touch, and let us know.

You’ll also need:

  • An active NOW TV account (we’ve got this covered in step 2)
  • A broadband connection
  • A TV with an HDMI port
  • A coaxial aerial cable
  • An aerial wall socket connected to a working aerial
Step 2: Create a NOW TV account

If you don’t have a NOW TV account already, you’ll need to create one before you can start watching.

Where did you buy your Smart Box?

Follow the simple steps on the voucher card included with your box to create your account and activate your Entertainment, Cinema, Kids or Sports Passes.

Just choose a free trial or NOW TV Pass to get started, and you’ll be ready to start watching right after creating your account and connecting your Smart Box.

You'll need to:

  • Have a credit or debit card to hand
  • Be over 18 years old
  • Live in the UK or Channel Islands

Already got a NOW TV account? Just select Continue to set up your Smart Box.


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