Help Centre

Before you get started...

Before you get started...

Thanks for selecting our clever little box to take your TV viewing to the next level. Now that your box is home, let’s start by making sure you have everything you’ll need.

Step 1: Got everything you need?

You should have the following:

  • Remote control
  • 2 x AAA batteries
  • NOW TV Box
  • HDMI cable
  • Power supply unit with mains plug

If any of the parts are missing, get in touch, and let us know.

You’ll also need:

  • An active NOW TV account (we’ve got this covered in step 2)
  • A broadband connection
  • A TV with an HDMI port.

Step 2: Create a NOW TV account

Don’t have a NOW TV account yet? You’ll need to create one before you can start watching.

If you bought a NOW TV Box from a shop, with a voucher included:

Head to to create your account. Just add your voucher code to activate your Entertainment, Cinema, Kids or Sports Passes.

Already got an account?

Just head to My Account and My Passes, select the Apply a voucher link next to the Pass you've got a voucher for and enter your code.

If you just bought a Box without a voucher, you can skip Step 2 – just hit Continue below.


If you bought a NOW TV Box on its own, without a voucher:

Just choose a free trial or NOW TV Pass to get started, and you’ll be all set to watch right after creating your account and connecting your Box.

You'll need to:

  • Have a credit or debit card to hand
  • Be over 18 years old
  • Live in the UK or Channel Islands.

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