[object Object]

Help Centre

Apple TV won't connect to internet

Apple TV won't connect to internet

If you’re seeing a message saying your Apple TV isn’t connected to the web, here are a few steps you can take.

1. Check your network settings


To do this, go to: Settings > General  Network 

Select Test Network to check if there are any issues with your internet speed. You can also refresh your connection by disconnecting and reconnecting to it. 

 

2. See if the problem is with your Wi-Fi or Apple TV


Connect another device to your Wi-Fi, to check if it’s weak or faulty. Another test you could try is using a wired (Ethernet) cable to connect your Apple TV to the network.
 

3. If your Wi-Fi isn’t faulty, get help from Apple TV support


Follow the steps shown in the handy Apple TV network and connections troubleshooting guide.

 

 

Did you find this helpful?