Broadband download and upload speeds explained


There are two different types of broadband speed:

Speed of the connection to your Hub

Also known as your access line speed.

If you have NOW TV Brilliant Broadband, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange.

If you have NOW TV Fab Fibre or NOW TV Super Fibre, distance to the exchange isn't important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed.

Speed on your devices

Also known as your throughput speed.

This will be lower than the speed into your Hub, as it's affected by factors such as the layout of your home, whether you're using a Wi-Fi connection and the number of devices connected to your network.

Related article Broadband speed - guide to technical terminology

Choose a question below to find out more:

You can check your access line speed in just a few steps. Please make sure you're at home when you run this test.

  1. Open a new browser window and type into the address bar, then press Enter.
  2. When prompted, enter the username admin and the password nowtv.
  3. Once signed in, select Maintenance from the options at the top.
  4. You'll find your access line speed in the Modem section, labelled as DownStream Connection Speed.

If the speed given is lower than expected, go to Check service status (you might need to enter your username and password).

If everything on your service status page looks good, but you're still experiencing problems with you speed, take a look at our steps to fix broadband problems.

There are lots of websites that measure the speed on your device for free. Enter 'Broadband speed test' into a search engine on the device you'd like to test, choose a website and follow the instructions.

If you're not getting the speed to your device that you expected, see our step-by-step guide to fixing problems with your connection for tips on how to make your broadband faster.

NOW TV subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Your broadband speed affects how quickly you can do activities online, such as browse the internet or download shows. The table below gives some common examples.

 Brilliant Broadband
(up to 17Mbps)
Fab Fibre
(up to 38Mbps)
Super Fibre
(up to 76Mbps)
1 album/10 songs
(5MB per song)
25 sec11 sec5 sec
200 photos
(1MB per photo)
1 min 40 sec42 sec21 sec
1 TV show
3 min 23 sec1 min 25 sec43 sec
1 movie
7 min 14 sec3 min 3 sec1 min 31 sec

Thinking about upgrading your broadband?

Upgrading to Fab Fibre or Super Fibre will improve your download and upload times, and your connection.

Get in touch by Live Chat or Phone to upgrade.

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