How to fix black playback screen on your Mac


If you’re trying to watch NOW TV on a Mac using Silverlight and you’re seeing a black playback window or black window with a white pop-up box, here’s a quick fix:

Step 1:

Go to your dock, open Finder and select Preferences.   

Finder preferences


Step 2:

Under the General tab, tick the Hard disks check box. This creates a desktop shortcut to your hard disk.
Hard disks

Step 3:

On your desktop, click on the Macintosh HD (or Macintosh SSD) shortcut. Select the folders highlighted in the image above, to locate your mspr.hds file:

Macintosh HD/Library/Application Support/Microsoft/PlayReady/mspr.hds file

Locate your mspr.hds file


Step 4:

Tap the cmd key and left click your mouse at the same time. Select Get info, and then rename the file to mspr.hds.old.

Rename the file to mspr.hds.old


All done.

Wait a couple of a minutes for your changes to take effect, then sign in to your NOW TV account and start watching. Enjoy.

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