How can NOW TV help with accessibility issues?

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At NOW TV we're committed to making our products safe and easy for everyone to use, including customers with disabilities.

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If you have any accessibility requirements, just get in touch and let our advisors know. Our team is on hand 8am to 11pm, seven days a week.

You can get in touch by phone, email or Live Chat.

We can send correspondence to visually impaired customers in a variety of alternative formats.

For example: contracts, terms and conditions, bills, welcome letters and notices of changes to your service or tariff can be provided in braille, audio CD, and large or easy-to-read print.

NOW TV Calls customers who are unable to use the Phonebook can dial 198 or 195 for help making calls.

You’ll need to register with BT to use the Special Assistance Operator. You can get in touch with them for free on 0800 587 0195 to ask for an application form. Your form will need to be countersigned by a medical professional.

There’s no charge for using the Special Assistance Operator. Calls will be charged at standard NOW TV Calls rates, depending on which NOW TV Calls package you have.

Related article Call tariff guide - how much do calls cost?

If you connect to Directory Enquiries (DQ) via the Special Assistance Operator you’ll be charged the same as making the call direct to DQ.

We offer a special tariff for NOW TV Calls customers making text relay calls using 18001 and 18002 numbers.

These calls will cost you no more than the equivalent standard call to the same number. Check the NOW TV tariff guide for more details.

You can also use the Next Generation Text service on your NOW TV Calls package, including the NGT Lite App.

Do you have a long-term hospital stay, or other accessibility requirements? If so, you can nominate a third party to deal with your NOW TV account. It’ll still be your account, but your nominee can speak to us on your behalf and sort out things like bills.

Alternatively, you can make a more formal arrangement – bear in mind we’ll need some documentation to do this.

Get in touch with our accessibility customer service team for more info.

You can make a complaint online, by phone or by post.

Related article How do I make a complaint?

You can also get a copy of our Complaints Code of Practice  in braille, audio, regular, large or easy-to-read print by contacting our Accessibility customer service team.

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